Frequently asked questions
Mission Helmet
- Storage bag
- Helmet
- Peak, breath deflector and long chin curtain already installed
- User manual
The helmet has been designed to accommodate prescription glasses. Depending on the model, the frame of your glasses may come into contact with the breath deflector. In this case, we recommend the use of a connected electric shield that allows you to ride without the breath deflectors.
The flexible breath deflector optimizes proper functioning of the AMS (Air Management System) by creating two zones within the helmet.
By using the bones of your nose and those of your cheeks as a contact point, the mask should rest tightly and comfortably on the cheeks and nose to isolate the lower zone of the face, in order to confine the moist air exhaled by the mouth.
The mask should not pinch the tip of the nose or the nostrils, and should not touch your lips.
The breath deflector should rest tightly and comfortably on the cheeks and nose to isolate the lower zone of the face. It should not pinch the tip of the nose or the nostrils, and should not touch your lips.
The breath deflector is made of a flexible material. Open the shield put on the helmet. Close the shield and move the helmet over your head. This should help to ensure that the deflector is correctly positioned on your nose.
The breath deflector is equipped with notched straps. Pull or tighten the straps to lower and move the deflector away from your face. Release the straps to approach it and lift it up on the nose.
It is very important that the helmet is perfectly adjusted. First make sure you have the right size. The helmet should not be too big or too small. It should be comfortable without constricting the head or forehead, or on the contrary, it should not move too freely. Refer to the size chart.
If the helmet size is ideal and you still can’t adjust the breath deflector, you may need to replace the shield. Please contact your retailer or customer service.
Depending on weather conditions, you can remove the breath deflector without affecting proper functioning of the AMS.
However, this may require frequent adjustment of the incoming air flow with the shield ventilation ports. Since the AMS is activated with movement, without the breath deflector, you will have to open the visor if you are stationary.
The connected electric shield allows riding without breath deflector.
There is no specific cavity in the Mission helmet's EPS to accommodate a communication system. However, depending on the size of the system, installation may be possible.
As our tests did not show a significant reduction in noise, but rather user discomfort due to ear constriction, we opted for cheek pads that free the ear rather than surrounding it. This ensures a better comfort for the user.
When the shield is open and the deflector is installed, it is not possible to lower the sun visor. Forcing the sun visor to operate in this situation could cause the mechanism to break.
The Mission helmet meets and exceeds the DOT FMVSS 218 standards.
Helmets
In North America, the DOT standard is the most common standard.
In the United States, the DOT standard is mandatory. If your helmet does not have the DOT label, usually located on the back of the helmet, you could be intercepted by U.S. Border agents.
In Canada, your helmet also must be certified. The DOT standard is accepted throughout the country. Unlike the United States, the ECE 22.05 standard is accepted in most Canadian provinces (except or Manitoba, New Brunswick and Prince Edward Island). The ECE standard is the European standard of reference.
Canada accepts THE SNELL standard as well. Although this standard is less common, some motor sport competitions make the wearing of SNELL certified helmets compulsory.
In all cases, a label must be affixed on the back of the helmet, outside the shell, to approve compliance with the standards.
Please note that other standards exist for helmets. However, the above-mentioned standards are the most common.
Summer helmets come with a single visor while winter helmets have a double visor.
Summer helmets usually have a better ventilation system than winter helmets. On the other hand, a good winter helmet will provide better insulation against the cold.
Some snowmobile helmets even offer specifically-designed additional features to reduce the cold and fogging (chin guard, forehead protector, breath deflector, electric visor, etc.)
First, you have to make sure the helmet complies with all standards in force in the country and/or province where it will be used in order to meet bike-riding requirements.
Please note that all CKX helmets are at least DOT or ECE certified.
Next, it is crucial to choose the correct head size, for reasons of safety and comfort.
For information purposes, please refer to the Helmet sizing chart and measurement guide as displayed in each helmets page at the end of the photo section.
Place the helmet on your head; make sure it does not slide down over your eyes, and does not move freely from side to side when you tilt your head.
Also, make sure the front of the helmet does not “crush” your nose or mouth, as this will result in making your breathing more difficult.
You may also have a look at our sizing chart displayed in every helmet page under the Photo section.
Some CKX helmets meet the ECE standard.
Please check each CKX helmet description to see its certification(s).
CKX helmets are warranted to be free from defects in material and workmanship. The warranty is valid for 3 years (+2 years with online registration) from the date of purchase. It does not however, cover any problem related to a modification (stickers, paint, etc.), an accident or damage from the helmet’s contact with another surface or object, etc.
*The legal warranty is limited to 1 year for any defect in material and workmanship on electric visors.
To obtain service under this warranty, contact the retailer where you purchased the helmet, making sure you have your receipt showing the date of your purchase. If you have any questions about our warranty, please contact us.
Clothing
Adult boots on the site are suitable for both men and women. Therefore, available sizes on the site are U.S. man sizes. You can use this conversion chart for reference. Visit your local CKX / Kimpex retailer to ensure an accurate fit.
Men size (CKX site) | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 |
Women size | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | NA | NA |
Yes, CKX boots and clothing are covered by a one-year warranty.
To obtain service under this warranty, contact the retailer where you purchased your gear, making sure you have your receipt showing the date of your purchase. If you have any questions about our warranty, please contact us.
Goggles
The main criteria when buying goggles is to make sure you choose a model that will work well with your helmet. Visit your local CKX/Kimpex retailer to ensure a precise fit. Thereafter, you can choose the color of the lens (clear, yellow, orange, smoke) according to the lighting conditions when you ride. Finally, you also have the choice of the lens type, simple for summer use or double for winter use.
TINT GUIDE FOR GOGGLES LENS
Clear: Recommended for cloudy days and at the time of sunset.
Yellow: Improves contrast, reduces glare. High Intensity tint for maximum sight performance during low light driving. Excellent for night riding and for cloudy conditions.
Orange/Amber: Heightens contrast in partly cloudy and sunny conditions. Blocks high amounts of blue light to highten contrast and visual acuity.
Blue: Reduces glare from visible white light and hightens contrast.
Pink: Provides the best optics for the widest variety of light conditions. Enhances depth perception, increases contrast, and maximizes visual acuity.
Online Sales (E-Commerce)
In the confirmation email you received, there is a tracking number. Enter that number on the carrier's website to track your order.
You can safely complete your transactions on ckxgear.com by using one of the major credit card company. (Visa, Mastercard, AmEx, Discovery, JCB or Dinners Club)
Because the selected dealer will get a commission from your purchase. It is how we support our network, which is an important value for us.
This retailer is not responsible for your after-sale service.
You can contact Kimpex at 1-800-561-6461 if you need assistance.
Yes, it is now possible to order directly on ckxgear.com, but to respect the supply chain and our dealer network, we will ask you to select a dealer to complete the financial transaction online.
Inventory on ckxgear.com does not reflect the dealers' inventory. All order processed through ckxgear.com, whatever which dealer is selected to complete the transaction, is shipped from CKX warehouses with CKX inventory.
To validate the availability of a particular parts in a dealership, you have to contact him directly.
ckxgear.com only ships in Canada and United States for the moment.
You need to select the Canadian version to see the available products in Canada and the American version to see the available products for USA.
To change the version of the site, see the top right corner of the site.
Once you receive your order, you can return the products through your CKX account. If you don't have a CKX account, contact us to complete the return.
To get a return number, follow these steps :
- Log into your CKX account, select the product in question and start the return process
- Make sure your name, email are correct on your account. Let us know the reason for return and provide the SKU number and order number in the optional notes.
- Once the first step is approved by us, you will receive a return authorization. Once you have received the RMA number, pack the items you’re returning in a box of the appropriate size. Items must be in new condition, with their original labels and returned in their original packaging.
- Make sure that the return authorization number we sent you is clearly written on the box accompanying the returned items.
- Please print the return authorization and put it in the box that accompanies your return.
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Please return your package to the following address:
Kimpex
6400 St-Roch
Drummondville Qc,
J2B 6V4
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Return must be done by the carrier of your choice at your own expense.
Yes, we ship everywhere in Canada and United States where the major carriers allow it. (Dicom, DHL, Purolator, UPS, ...)
Extra shipping charges may apply for beyond areas.
All orders over $99.99 are shipped for free (some exceptions apply).
Shipping fees are fixed, but may vary depending of :
Overweight items to ship
Oversized items to ship
Items to be shipped on skid
Dangerous good to ship (ex: Battery)
Beyond areas
Items where environmental taxes apply
Etc.
Yes you can!
You need to wait for the call from your selected dealer before going to the store to pick your order. (Average delay is 24h to 48h)
Shipping fees may occur even if it is an "in store-pickup". CKX will ship the products from its warehouse to the retailer.
You can see your purchase history only if you created a customer account (my CKX) and signed-in for your previous orders.
If so, then click on the Log In button or the My CKX link at the top of the site to enter your account and see your purchase history.
There are 2 possible reasons to explain that:
1 - Whether your local retailer has not joined the CKX program to sell on ckxgear.com (He can contact CKX customer service to request it.)
2 - Whether the products added in your shopping cart are not all available from your local dealer.
Unfortunately, you cannot cancel a confirmed order. Once you receive your order, you can return the products through your Shopify account. If you don't have a Shopify account, contact us to complete the return.
Some handling or shipping fees can be applied by the dealer.
No, not automatically. Prices on ckxgear.com are established by CKX, not by the dealers.
The dealers may sell at a lower or higher price.
Can't find your answer in the FAQ? Contact Us!